Shipping policy
Shipping & Return Policy
Shipping Policy
Thank you for choosing Novak Companies LLC.
Please allow up to 24 hours of processing time after your order is placed before it is prepared for shipment. Once your order has been processed, it will be shipped using the selected shipping method. Delivery times may vary depending on the carrier and destination.
You will receive tracking information once your order has been shipped, if applicable.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations for reasons including, but not limited to, ordering the wrong item, no longer needing the product, or changing your mind.
The only exception is if a product is determined to have a manufacturing defect or was damaged as a result of faulty manufacturing.
If you believe your product has a manufacturing defect, please contact us within a reasonable time after receiving your order by emailing info@novakcompanies.com. Include:
- Your order number
- A brief description of the issue
- Clear photos showing the suspected defect
Our team will review your claim and determine whether the issue is covered under our manufacturing defect policy. If the claim is approved, we will repair, replace, or otherwise resolve the issue at our discretion.
Damage caused by misuse, improper installation, normal wear and tear, accidents, modifications, or neglect is not covered.
Contact Us
If you have any questions regarding shipping, your order, or a potential manufacturing defect, please contact us:
Email: info@novakcompaniesllc.com
We appreciate your business and strive to provide high-quality products and excellent customer service.